SoulChat AI

Privacy Policy

Effective date: September 11, 2026 Last updated: September 18, 2026

SCIENJOY META TECHNOLOGY L.L.C ("SoulChat AI," "we," "us," or "our") provides SoulChat AI, an AI-powered visual roleplay and companion chat application. This Privacy Policy explains how information is handled when you use the app.

1. Information We Process

We process only the information needed to provide and protect SoulChat AI:

• Conversation content: text you enter, the selected character's settings, and the recent context needed to generate a response.
• Voice input: audio captured after you grant microphone permission and use voice input. The audio is streamed to our speech recognition service to create text.
• Speech content: character dialogue sent to our speech synthesis service to generate spoken audio.
• On-device information: app preferences, downloaded character resources, the last-played character, and local technical files used to diagnose errors.
• Support information: messages and attachments you choose to send to our support email.
• Anonymous product-interaction analytics: limited events such as app opens, character activation, character-resource downloads, message submission, and reply completion. These events use a randomly generated anonymous installation identifier and do not include your name, email address, account, conversation text, audio, or speech content.
• Basic technical information: information normally required to provide and secure an online service, such as IP address, request time, app version, device or operating-system type, and error or security events.

SoulChat AI does not require an account and does not collect payment information. We do not use advertising trackers.

2. How We Use Information

We use information to:

• generate AI character responses and maintain the immediate context of a roleplay session;
• convert voice input into text;
• generate character speech and synchronize it with the visual character;
• deliver and update company-provided characters and media resources;
• remember app preferences and the last-played character on your device;
• maintain security, diagnose errors, and respond to support requests; and
• understand aggregate product usage and improve product stability and functionality; and
• comply with applicable law.

We do not sell personal information, use it for targeted advertising, or use conversation or voice content to train AI models.

3. AI and Speech Processing

Depending on the language and features you use, we use third-party AI services to process necessary chat content, conversation context or audio to generate replies, recognize speech or synthesize speech. The services used may vary by language and feature.

To provide the features you request:

• conversation text and relevant character context are transmitted to a third-party AI service to generate a reply;
• microphone audio is streamed to a speech recognition service when you use voice input;
• character dialogue is transmitted to a speech synthesis service when spoken output is requested.

We do not store this conversation, audio, or speech content on our servers after the request is completed. Our AI, speech recognition, and speech synthesis service providers do not retain this content or use it to train their models.

You may deny or withdraw microphone permission in your device settings. Text chat remains available without microphone access.

4. Information Stored on Your Device

SoulChat AI does not provide cloud chat history or save your conversations to an account. App preferences, downloaded resources, and the last-played character may remain on your device until you remove them or delete the app.

The app may also create local diagnostic files that can include technical details and interaction content. These files stay on your device and are not automatically uploaded to us. You can remove them by deleting the app and its data.

5. When We Share Information

We disclose information only:

• to service providers that process data on our behalf to provide AI, speech, hosting, content delivery, security, or support functions;
• when required by law or a valid legal process;
• when reasonably necessary to protect users, our rights, or the security of the service; or
• as part of a corporate transaction, subject to applicable legal requirements.

Our service providers may process information only for the services they provide to us and under appropriate confidentiality and data-protection obligations.

Any third party receiving user data must provide protection at least equivalent to that described in this Privacy Policy and required by applicable platform rules.

6. Legal Bases and International Processing

Where applicable, we process information to perform the service you request, based on our legitimate interests in operating and securing SoulChat AI, with your consent where required, or to comply with law.

Because we are based in the United Arab Emirates and use service providers in different locations, information may be processed outside your country or region. We apply contractual, organizational, and technical protections as required by applicable law.

7. Retention

• Our servers, gateways, and third-party services process app requests only for the time needed to provide the requested service in real time. Once a request is completed, they do not retain conversation content, audio, speech recognition or synthesis content, IP addresses, device identifiers, or request, access, error, or security logs associated with that request.
• Anonymous product-interaction events may be retained for a limited period needed for aggregate analytics, stability monitoring, and product improvement. These records are not used for advertising or cross-app tracking and are not combined with information intended to identify you. We delete or aggregate them when they are no longer needed for those purposes.
• On-device information remains until you clear the app's data or delete the app.
• Messages and attachments you voluntarily send to our support email are separate from app request processing. These support communications are kept only as long as reasonably necessary to respond to your inquiry and meet legal obligations.

8. Your Choices and Rights

You can withdraw your permission through “AI data sharing” in the app settings. After withdrawal, the app will stop the current AI conversation and speech processing, and stop sending new chat content or audio to the relevant third-party services. Withdrawal does not affect data processing already carried out with your consent. You can also grant permission again through the same setting.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction or objection to our processing of your personal information. You may also withdraw consent where processing relies on consent and complain to your local data-protection authority.

To make a request, contact us at info.soulchatai@sjverse.com. Because SoulChat AI has no account system and keeps most app information only on your device, we may hold little or no information that can be linked back to you. We may need reasonable information to verify and respond to a request.

9. Age Requirement

SoulChat AI is not directed to children under 16. You must be at least 16 years old, or meet any higher minimum age required by the laws of your country or region, to use the app.

If you believe a person below the applicable minimum age has provided personal information through SoulChat AI, contact us so we can take appropriate action.

10. Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy when our product, data practices, or legal obligations change. We will post the updated policy and revise the date above. If a change is material, we will provide additional notice where required.

12. Contact Us

SCIENJOY META TECHNOLOGY L.L.C 10th Floor, CODE Business Tower Al Barsha 1 Dubai, United Arab Emirates

Email: info.soulchatai@sjverse.com Telephone: +971 4 254 8177